Customer journey and touchpoint mapping
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Make every handoff and touchpoint clearer
Customer Journey Mapping & Executive SOPs
Journey maps and executive SOPs that reveal friction, clarify ownership, and strengthen the path from discovery to retention.
Built around the real operation
See the customer lifecycle as one connected experience.
Raw Real Deal examines the journey from initial contact through onboarding, service, support, and retention—then identifies friction, unclear ownership, broken handoffs, and churn risks.
Onboarding and workflow analysis
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Bottleneck, churn-risk, and handoff review
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Executive SOPs, procedures, and decision trees
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Conceptual journey example
Discovery
Inquiry
Sale
Onboarding
Service
Support
Retention
Illustrative only. This is not presented as an actual client journey or result.
Services & pricing
Start with the scope your journey actually needs.
Each listed price is the daily service rate. Choose the exact number of service days at checkout, and the total will be calculated automatically before you pay.
Base Engagement
Customer Journey & SOP Engagement
$200 / day
A tailored review of your lifecycle, operational gaps, and process-documentation needs. Select the number of service days at checkout.
- Lifecycle and touchpoint review
- Bottleneck and friction analysis
- Handoff and ownership clarification
- Journey map and/or executive SOP scope