RAW REAL DEALCustomer Experience & OperationsChoose My Service
Menu

Services / Email & Live Chat Support

Give every customer conversation a professional home

VIP Email & Live Chat Customer Support

Professional inbox, live-chat, ticket, escalation, and support-reporting help shaped around your existing operation.

View PackagesRequest Custom Scope

Built around the real operation

Bring structure to the work customers depend on.

The engagement starts with the supplied scope. Deliverables stay tied to the selected package or agreed custom project, without unsupported performance guarantees.

Focus 01

Email and live-chat support

Review, organize, and strengthen this part of the customer operation according to the selected scope.

Focus 02

Ticket triage and routing

Review, organize, and strengthen this part of the customer operation according to the selected scope.

Focus 03

Escalation and SLA management

Review, organize, and strengthen this part of the customer operation according to the selected scope.

Focus 04

Templates, macros, CSAT, and reporting

Review, organize, and strengthen this part of the customer operation according to the selected scope.

Services & pricing

Choose the level of operational support that fits.

Each package has a fixed total and defined scope. Delivery timing or a 30-day engagement period does not multiply the displayed package price.

Basic

Tier 1 Ticket Support

$150

$75 package total

50% off with FREEDOM26

Fixed starter package

Core coverage for routine customer questions and organized ticket routing within the agreed starter scope.

  • Basic email and live-chat queries
  • Ticket triage
  • Standard response routing
Select Package & Check Out
Standard

Dedicated Support Engine

$450

$225 package total

50% off with FREEDOM26

Fixed support package

A fuller support setup with escalation, macro creation, and an agreed triage scope.

  • Fuller email and chat support
  • Ticket escalation
  • Macro setup
  • Triage workflow management
Select Package & Check Out
Premium

VIP Omni-Channel Suite

$950

$475 package total

50% off with FREEDOM26

Fixed premium package

Higher-priority support coordination with reporting and escalations within the agreed premium scope.

  • Higher-priority email and chat handling
  • Macro setup and escalation management
  • Customer-support reporting
  • CSAT reporting
Select Package & Check Out

Need help choosing?

Start with the problem—not the package.

Find My SolutionAsk About This Service