Social inbox, comment, and inquiry workflow setup
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Turn social attention into organized customer care
Social Customer Operations
Operational support for businesses that need to respond to social inquiries, capture qualified leads, organize follow-up, and connect social conversations to dependable customer-service and CRM workflows.
Built around the real operation
Bring structure to the work customers depend on.
The engagement starts with the supplied scope. Deliverables stay tied to the selected package or agreed custom project, without unsupported performance guarantees.
Social lead capture, qualification, and CRM handoff
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Response templates, escalation paths, and ownership rules
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Response-time, inquiry, conversion, and issue reporting
Review, organize, and strengthen this part of the customer operation according to the selected scope.
Services & pricing
Choose the level of operational support that fits.
Each package has a fixed total and defined scope. Delivery timing or a 30-day engagement period does not multiply the displayed package price.
Starter
Social Care Workflow Starter
$250
$125 package total
50% off with FREEDOM26One-time fixed setup
A focused setup for one primary social channel so customer questions and leads have a clear path forward.
- One social-channel workflow review
- Up to 10 approved response templates
- Lead-capture and escalation map
- Basic response-time tracking sheet
Growth
Social Operations Growth System
$650
$325 package total
50% off with FREEDOM26Fixed multi-channel package
A connected operating system for businesses receiving customer conversations and sales inquiries across several social channels.
- Workflows for up to three social channels
- Up to 25 response templates and macros
- CRM lead-capture and follow-up process
- Escalation decision tree
- 30-day reporting dashboard setup
Premium
Social Customer Command Center
$1,250
$625 package total
50% off with FREEDOM26Fixed premium implementation
A comprehensive social customer-care and lead-management implementation for a growing brand with higher conversation volume.
- Workflows for up to five social channels
- Up to 50 response templates and macros
- CRM handoff, status, and follow-up framework
- Complaint and priority-escalation SOP
- Customer journey and ownership map
- Executive performance-reporting framework